મને એક સમય વિશે કહો જ્યારે તમે એક મુશ્કેલ અથવા માંગવાપૂર્ણ હિતધારકને સંચાલित કર્યો હતો.

1. Separate the stated demand from the real need (ask "what problem does this
   solve for you?")
2. Make tradeoffs visible — show cost, not just "no"
3. Communicate proactively and in writing
4. Find a win that respects both their goal and reality

S: A product owner kept adding "urgent" features mid-sprint.
T: The team was thrashing and morale was dropping.
A: I met with him, mapped each request to a business goal, and showed a simple
   board of what each addition pushed out. I offered a fast-track lane for one
   true emergency per sprint.
R: Churn dropped, he felt heard, and we hit our next three sprint commitments.