Dostupnost (sustav je dostupan i pristupaćan) i pouzdanost (sustav radi ispravno) su ključni nefunkcionalni zahtjevi. Njihovo postizanje uključuje redundanciju, toleranciju na greške, eliminaciju pojedinačnih točaka neispravnosti i graciozno rukovanje greškama.
Dostupnost nasuprot pouzdanosti
AVAILABILITY → the system is UP and responsive (accessible when needed):
→ measured as uptime % ("nines": 99.9% = ~8.7h/year down; 99.99% = ~52min/year)
RELIABILITY → the system works CORRECTLY (does what it should, without failures/errors):
→ related but distinct (a system can be up but returning wrong results — available but
unreliable)
→ both matter: users need the system available AND working correctly.
