Jelasake peran sampeyan ing urip insiden produksi.

Question

Accepted Answer

Padha pengin ndelok sampeyan tetep **tenang, metodis, lan tanpa nyalahke sopo wae** nalika lagi prèsèn — balèkkna layanan pisanan, diagnosis kapindho, lan cegah pengulangan kapisan. Nggunakna **STAR**.

## Mengapa iki dianggep penting

```text
INCIDENT ORDER
1. Stabilize — stop the bleeding (rollback, failover, mitigate)
2. Communicate — keep stakeholders updated on a clear channel
3. Diagnose — root cause once it's stable, not during
4. Prevent — a blameless post-mortem with action items
```

## Conto sing wis ditindakna

```text
S: A deploy caused checkout errors for ~15% of users.
T: I was on call and had to restore service fast.
A: I rolled back the deploy first (service recovered in minutes), posted updates
   every 10 minutes, then traced the cause to an unhandled null from a new API
   field. I added a guard and a contract test.
R: Downtime stayed under 20 minutes. The post-mortem added the missing test to
   CI so it can't recur.
```

## Apik vs lemah

```text
✓ Mitigate first, communicate, blameless follow-up
✗ Debugging live while users are down
✗ Blaming the person who deployed
```

## Mengapa iki dianggep penting

Insiden nyoba ketenangan — tim butuh tangan sing stabil, dudu panik, nalika barang-barang rusak.

Pendekatan tanpa nyalahke njaga wong supaya jujur babagan panyebab, sing sawijining cara bisa nyegah pengulangan.

Cara sampeyan nangani dina sing paling elek ngomong luwih akeh babagan senioritas sampeyan tinimbang carane sampeyan nangani sing apik.