Dette tester interessentkommunikasjon: kan du være profesjonell, finne det faktiske behovet bak kravene, og holde relasjonen produktiv? Bruk STAR og vekt empati og grenser.
Hvordan tilnærme det
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1. Separate the stated demand from the real need (ask "what problem does this
solve for you?")
2. Make tradeoffs visible — show cost, not just "no"
3. Communicate proactively and in writing
4. Find a win that respects both their goal and reality
Utarbeidet eksempel
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S: A product owner kept adding "urgent" features mid-sprint.
T: The team was thrashing and morale was dropping.
A: I met with him, mapped each request to a business goal, and showed a simple
board of what each addition pushed out. I offered a fast-track lane for one
true emergency per sprint.
R: Churn dropped, he felt heard, and we hit our next three sprint commitments.
