Mwongozo mzuri ni kamili, upesi, na unaozingatia tabia — sio kwa umuhimu wa mtu. Lengo ni kubadilisha tabia wakati wa kuendelea na mahusiano, ili mtu aondoke akieleweka vizuri kile kinachotokea na akawa na uwezo wa kuendelea.
Tumia SBI
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SBI FEEDBACK MODEL
SITUATION → when/where it happened ("In yesterday's design review…")
BEHAVIOR → what they did, observable ("…you cut Sam off twice…")
IMPACT → the effect ("…and Sam stopped contributing for the rest of the meeting.")
Kulinganisha: "Wewe hujabvi katika mikutano" (si wazi, inayohukumu) dhidi ya toleo la SBI (kamili, linaloendelekezwa).
