Availability (mfumo upo juu na unapatikana) na reliability (mfumo unafanya kazi kwa usahihi) ni mahitaji makuu yasiyo ya utendaji. Kufikia haya kuhusisha redundancy, fault tolerance, kuondoa single points of failure, na kushughulikia kushindwa kwa taratibu.
Availability vs reliability
AVAILABILITY → the system is UP and responsive (accessible when needed):
→ measured as uptime % ("nines": 99.9% = ~8.7h/year down; 99.99% = ~52min/year)
RELIABILITY → the system works CORRECTLY (does what it should, without failures/errors):
→ related but distinct (a system can be up but returning wrong results — available but
unreliable)
→ both matter: users need the system available AND working correctly.
