Metriki zinakabidhisha kile kinachotukuka; KPI (Key Performance Indicators) ni metriki chache tu ambazo zinabaki kunakili mafanikio kwa nia. Kuzichagua vizuri kumaanisha kufafanua jinsi mafanikio yanaonyesha kabla ya kuanza kujenga — ili uweze kusema kwa hakika ikiwa kazi ilipinga tunda.
Anza kutoka kwa nia
1. What outcome are we trying to achieve?
2. What metric would MOVE if we succeeded?
3. What's the current baseline and a realistic target?
4. How and when will we measure it?
