Déanann agallamhóirí seiceáil gur féidir leat a bheith díreach agus cineálta ag an am céanna — sonrach, príobháideach, agus dírithe ar iompar, ní ar charachtar. Fráma úsáideach is ea Situation-Behavior-Impact (SBI).
Conas é a thackail
text
SBI FRAME
Situation → when/where it happened
Behavior → the specific, observable action (not a label)
Impact → the effect it had on the team or work
Then: ask for their view and agree on a change
