Déan cur síos ar do ról in taisme táirgthe.

Question

Accepted Answer

Is mian leo a fheiceáil go bhfanainn tú **socair, modhúil, agus gan locht** faoi bhruigean — seirbhís a chur ar ais ar an gcéad dul síos, diagnóis ina dhiaidh sin, agus athrannú a chosc sa tríú háit. Úsáid **STAR**.

## Conas cur chuige air

```text
INCIDENT ORDER
1. Stabilize — stop the bleeding (rollback, failover, mitigate)
2. Communicate — keep stakeholders updated on a clear channel
3. Diagnose — root cause once it's stable, not during
4. Prevent — a blameless post-mortem with action items
```

## Sampla oibrithe

```text
S: A deploy caused checkout errors for ~15% of users.
T: I was on call and had to restore service fast.
A: I rolled back the deploy first (service recovered in minutes), posted updates
   every 10 minutes, then traced the cause to an unhandled null from a new API
   field. I added a guard and a contract test.
R: Downtime stayed under 20 minutes. The post-mortem added the missing test to
   CI so it can't recur.
```

## Maith in aghaidh lag

```text
✓ Mitigate first, communicate, blameless follow-up
✗ Debugging live while users are down
✗ Blaming the person who deployed
```

## Cén fáth a bhíonn sé tábhachtach

Baineann taismeach do dhóchas — tá gá ag an bhfoireann do lámha cobhsaí, ní ghéalchéachta, nuair a bhíonn rudaí briste.

Coimeádann cur chuige gan locht daoine macánta faoi chúiseanna, agus is an t-aon bhealach atá ann na hathrannuithe a chosc go fírinneach.

Cé an chaoi ar labhraíonn tú an lá is measa duit níos mó faoi do shinsearacht ná mar a labhraíonn tú na laethanta maithe.