Déanann sé seo réiteach conflict mar cheannaire a thástáil — a bheith neamhchlaonta, an fhíorfhadhb a thaispeáint, agus gaol oibre a athdhéanamh, ní amháin go ciúin a dhéanamh ar an dromchla. Úsáid STAR.
Conas a dhéileáil leis
text
1. Talk to each person separately first — understand both sides
2. Find the real issue (often process or unmet needs, not personalities)
3. Bring them together on shared goals and ground rules
4. Agree on concrete changes and follow up
