Amsa mai ƙarfi tana nuna yadda ka rage cutarwa ga customers, ka yanke shawara da bayanai marasa cika, kuma ka hana maimaita matsalar. Bayyana naka aikin sosai maimakon ɗaukar duk aikin team a matsayin naka.
Yi amfani da incident da ka gani da gaske. Misalin da ke ƙasa ƙagagge ne don nuna tsarin amsa; maye gurbinsa da ayyukanka da verified results a interview. Lokutan misali ne, ba deadline na kowane incident ba.
1. Bayyana yanayin da alhakinka
A ce ni ne on-call backend lead lokacin da checkout failures suka ƙaru bayan release. Customers suna iya browsing amma wasu ba za su iya kammala oda ba. A wannan lokaci, kusancin lokutan ya sa release ya zama hypothesis, ba proven cause ba.
