Il-kultura hija is-sett tal-imġieba li tolleraw, immudellaw, u tħallexu — mibnija permezz ta' azzjonijiet ripetuti, mhux poster jew dokumenti ta' valuri. Bħala manager, dak li tgħaddi tħallef isir l-istandard.
Għaliex hu importanti
LEVERS OF CULTURE
MODEL → your behavior is the loudest signal (admit mistakes, give credit)
RITUALS → retros, demos, blameless postmortems, celebrating wins
SAFETY → people can disagree, ask "dumb" questions, raise bad news
STANDARDS → make excellence normal; address bad behavior fast (esp. in stars)
STORIES → praise the behaviors you want repeated, publicly
