Gwida l-bidliet b'spjegazzjoni tal-għaliex, involuzzjoni tal-poplu kmieni, u appoġġ lejhom permezz tal-inkumfort — il-bnedmin jirrifutaw bidliet li ma jifhmuhomx jew li ma jformuahomx. Il-bidla teknika ħadd'oħra mhix il-parti diffiċli; il-transizzjoni umana hi.
Framework
1. WHY — make the case for change clear and honest (what problem, what's at stake)
2. INVOLVE — bring people in early; participation reduces resistance
3. COMMUNICATE — over-communicate; repeat; expect to say it many times
4. SUPPORT — acknowledge loss; some people lose projects, teams, or status
5. ITERATE — adjust based on feedback; show you're listening
