这个问题考查的是作为领导者解决冲突的能力——保持中立、发现真正问题所在,以及重建工作关系,而不仅仅是平息表面矛盾。使用 STAR 框架。
如何解决
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1. Talk to each person separately first — understand both sides
2. Find the real issue (often process or unmet needs, not personalities)
3. Bring them together on shared goals and ground rules
4. Agree on concrete changes and follow up
实战示例
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S: Two senior engineers stopped collaborating after a heated design dispute.
T: It was slowing the project and souring the team.
A: I met each privately, found the root was unclear ownership boundaries, then
facilitated a session focused on dividing responsibilities, not relitigating
the design. We agreed on an interface contract between their areas.
R: They resumed working together; we shipped on schedule and added a lightweight
design-review step to catch such disputes early.
