अन्तर्वार्ताकर्ताहरूले जाँच गर्छन् कि तपाई एकै पटक प्रत्यक्ष र दयालु हुन सक्नुहुन्छ — विशেष, निजी, र व्यवहारमा केन्द्रित, चरित्रमा नभएर। एक उपयोगी ढाँचा Situation-Behavior-Impact (SBI) हो।
यसमा कसरी अगाडि बढ्ने
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SBI FRAME
Situation → when/where it happened
Behavior → the specific, observable action (not a label)
Impact → the effect it had on the team or work
Then: ask for their view and agree on a change
काम गरिएको उदाहरण
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S: A teammate's code reviews were so blunt that juniors stopped opening PRs.
T: I wanted reviews to stay rigorous but not scare people off.
A: I spoke with him privately: "In yesterday's review, the comment 'this is
wrong' (behavior) led the author to avoid posting today (impact)." I asked if
he'd try phrasing suggestions as questions.
R: His tone softened, PR volume recovered, and code quality stayed high.
