तिनीहरू तपाइँ शान्त, पद्धतिगत, र दोषमुक्त रहन चाहन्छन् दबाब अन्तर्गत — सेवा पहिले पुनर्स्थापित गर्नुहोस्, निदान दोस्रोमा, र पुनरावृत्ति रोकथाम तेस्रोमा। STAR प्रयोग गर्नुहोस्।
यो किन महत्त्वपूर्ण छ
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INCIDENT ORDER
1. Stabilize — stop the bleeding (rollback, failover, mitigate)
2. Communicate — keep stakeholders updated on a clear channel
3. Diagnose — root cause once it's stable, not during
4. Prevent — a blameless post-mortem with action items
काम गरिएको उदाहरण
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S: A deploy caused checkout errors for ~15% of users.
T: I was on call and had to restore service fast.
A: I rolled back the deploy first (service recovered in minutes), posted updates
every 10 minutes, then traced the cause to an unhandled null from a new API
field. I added a guard and a contract test.
R: Downtime stayed under 20 minutes. The post-mortem added the missing test to
CI so it can't recur.