Esto prueba la resolución de conflictos como líder — mantenerse neutral, sacar a la luz el problema real y reconstruir una relación laboral, no solo calmar la superficie. Usa STAR.
Cómo abordarlo
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1. Talk to each person separately first — understand both sides
2. Find the real issue (often process or unmet needs, not personalities)
3. Bring them together on shared goals and ground rules
4. Agree on concrete changes and follow up
