Le linn gadaighdheachta, is é do dhualgas seirbhís a bhunú go ciúin agus an freagairt a chomhordú, seachas a bheith i d'fhear misneach a leigheasóidh é ina aonar. Róilíonn soiléir, cumarsáid réidh, agus leana i dtreo a laghdú ar dtús a scarann freagairt réidh ó na hearraí.
Conas gadaighdheacht a rith
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1. ASSIGN roles — incident commander (coordinates), responders (fix),
comms (updates stakeholders). One person can't do all three.
2. MITIGATE first — stop the bleeding (roll back, feature-flag off)
before chasing root cause.
3. COMMUNICATE on a cadence — even "still investigating" every 15-30 min.
4. STAY CALM — the team mirrors your energy. Blame comes later, or never.
5. After: BLAMELESS post-mortem — fix the system, not the person.