Matul inċident, ix-xogħol tiegħek hu irestawra s-servizz b'kalma u tikkoordina r-rispons, mhux tkun l-eroe li jfarrasha waħdu. Rwoli ċari, komunikazzjoni kalma, u preġudizzju biex tmittiga l-ewwel jixxeparaw rispons bla tmixxija mill-kaws.
Kif tgħaddi inċident
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1. ASSIGN roles — incident commander (coordinates), responders (fix),
comms (updates stakeholders). One person can't do all three.
2. MITIGATE first — stop the bleeding (roll back, feature-flag off)
before chasing root cause.
3. COMMUNICATE on a cadence — even "still investigating" every 15-30 min.
4. STAY CALM — the team mirrors your energy. Blame comes later, or never.
5. After: BLAMELESS post-mortem — fix the system, not the person.