Katika kambeyrika, kazi ya CTO ni kutoa utulivu, muundo na uratibu wa maamuzi, sio kuisahau binafsi. Anzisha amri, wasiliana kwa ukweli, stabilize kwanza, na jifunze baadaye, katika utaratibu huo.
Muundo wa kushughulikia kambeyrika
DURING THE CRISIS
1. ESTABLISH COMMAND → clear incident commander & roles
2. STABILIZE → contain/mitigate before root-causing
3. COMMUNICATE → honest, frequent updates (internal + external)
4. PROTECT THE TEAM → avoid blame and burnout, rotate people
AFTER
5. BLAMELESS POSTMORTEM → fix systemic causes, not people
6. REBUILD TRUST → show concrete changes
; hofu kuanzia juu huenea haraka.
