Cela évalue la résolution de conflits en tant que leader — rester neutre, mettre en lumière le vrai problème et reconstruire une relation de travail, pas seulement calmer la surface. Utilisez STAR.
Comment l'aborder
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1. Talk to each person separately first — understand both sides
2. Find the real issue (often process or unmet needs, not personalities)
3. Bring them together on shared goals and ground rules
4. Agree on concrete changes and follow up
