คุณจัดการการลดพนักงานและการตัดสินใจเกี่ยวกับบุคคลที่ยากลำบากได้อย่างไร

BEFORE → understand the rationale deeply; you must be able to stand behind it
DELIVER→ direct, in person/live, brief, clear; it's a decision, not a debate
DIGNITY→ no blaming the person; protect their privacy and severance/support
AFTER  → tell the remaining team honestly; expect grief, fear, survivor guilt
YOU    → process your own feelings separately; don't burden the affected person