使用平衡的交付、质量和人力资源健康信号集来衡量有效性 — 用作对话启动器,绝不用作压力棒。任何单一指标如果独立优化,都会被人为操纵。
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DELIVERY (DORA) HEALTH OUTCOMES
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Deploy frequency Engagement / sentiment Did it move the business goal?
Lead time for changes Attrition / retention Customer/user impact
Change failure rate Burnout signals Quality in production
Time to restore (MTTR) Psychological safety
