阻碍是任何减缓团队进度但团队无法轻松自行解决的因素。Scrum Master的工作是使阻碍可见,决定谁最适合移除每个阻碍,并跟进——指导团队自行清除小的阻碍。
简单工作流程
text
1. SURFACE capture impediments (standup, board, retro)
2. TRIAGE team-solvable? coach them. Org-level? escalate.
3. OWN assign an owner and a next action with a date
4. TRACK keep an impediment log; review until cleared
5. PREVENT feed recurring blockers into the Retrospective
具体例子
一个团队被阻止,因为访问第三方API需要安全团队花两周时间。Scrum Master向工程经理上报,协商快速通道,同时帮助团队重新排序工作以保持生产力。