আপনি উৎপাদন ঘটনা সময় কিভাবে নেতৃত্ব দেন?

1. ASSIGN roles — incident commander (coordinates), responders (fix),
   comms (updates stakeholders). One person can't do all three.
2. MITIGATE first — stop the bleeding (roll back, feature-flag off)
   before chasing root cause.
3. COMMUNICATE on a cadence — even "still investigating" every 15-30 min.
4. STAY CALM — the team mirrors your energy. Blame comes later, or never.
5. After: BLAMELESS post-mortem — fix the system, not the person.