คุณมีอิทธิพลต่อองค์กรโดยไม่มีอำนาจอย่างเป็นทางการได้อย่างไร?

✓ Build CREDIBILITY — be right often, deliver, admit when you're wrong
✓ Build RELATIONSHIPS before you need them — not just when you want something
✓ Understand others' GOALS — frame your ask in terms of what they care about
✓ Give before you take — help others; reciprocity is real
✓ Use DATA and reasoning, not just opinion or title
✓ Find allies and build coalitions for big changes
✓ Make it easy to say yes — lower the cost of agreeing with you